Table of content
- /Return & Refund Policy
RETURN AND REFUND POLICY
IVANKA offers returns for selected items within 3 days of receipt of delivery. You can use this page to learn about our return policies. Most items sold on ivanka follow our general return policies. However, they have different policies or requirements associated with them.
A. 3-DAY RETURN
1. Return Rights
We always want you to have a positive experience every time you shop with us. Occasionally, we know you may want to return items, and you have the right to cancel the purchase of most items within 3 days of the receipt date. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality. To exercise your cancellation right, please visit our Returns Centre. With defective items, we expect customers to notice and provide evidence within 2 days of receipt of delivery. Evidence must be included:
2. Original Condition
- Sales items shown with crossed-out original price;
- Sales items that are Final Sales ;
- Customized items;
- Pre-Order items;
- Swimwear (Bikini, swimsuit);
- Underwear;
- Accessories/Jewelry;
- Shoes;
- Bags/handbags;
- Gift items, gift cards.
QUESTIONS |
STATUTORY RIGHTS |
IVANKA RETURNS POLICY |
---|---|---|
Return Period |
1 days |
3 days |
Will I be refunded the cost of sending the item back if it is defective, damaged, or incorrect item? |
Yes |
Yes |
Will I be refunded the cost of sending the item back if you return the product? |
No |
No |
Refund of original delivery costs if defective? |
Yes |
Yes |
3. Returns Costs & Methods
*Please be aware that all unidentified returned items will be at IVANKA’s disposal after 7 days from the date of return arrival
4. Return Restriction
*If this happens to you and you think that the action was taken without your awareness or a mistake, please get in touch with Customer Service at ivanka@ivanka.love and we will be happy to discuss it with you.*
5. Back to Sender / Returned to Sender
- Cannot contact recipient
- Incorrect recipient information
- Unpaid Import Duties & Customs
- Refused Delivery
*Please be aware that all Back to sender/Returned to sender items will be at IVANKA’s disposal after 7 days from the date of returning arrival
B. REFUND & COMPENSATION
1. Return & Exchange
Refunds are only issued to your Store Credits as Loyalty Points or Petal Points (this does not include the original shipping fee or return fee). This type of credit can be used to re-order in a new size or to purchase any other item in our store re-ordering; however, this credit is only available after we have received your returned item(s) and implemented a quality control procedure at our Fulfilment Centre.
If your returning item(s) is received at our Fulfilment Centre within 3 days from the date of the order being delivered to you (as shown in your original order’s tracking details) we will issue a refund which excludes the original shipping fee of your order since it had already been delivered to you firsthand.
Any returned item(s) received at our Fulfilment Centre after this 3-day period will be rejected and will not be refunded. It shall be returned to you and you are responsible for the cost of send-back shipping.
2. Cancellation & Refund
Most of our products are designed and Made-to-Order and we always try our best to provide you with the most accurate service; comply with our terms, so all cancellation requests cannot be made once your order has been confirmed! However, we will assist you to cancel your order if:
- Your order is confirmed but one of the items is sold out. We offer a refund to the original Payment for service assurance OR you can request a refund by way of Store Credits / Loyalty Points for your convenience in placing future orders.
- Your order is completed but you received an Incorrect Item / Faulty Item (kindly also refer to our return policy).
- Your order is cancelled by us due to unexpected reasons.
- Invalid Address
- Invalid Card Owner Identity
- Missed Delivery (excluding the original shipping fee)
- Back-to-sender / Returned-to-sender orders (excluding the original shipping fee)
*We only offer refunds by way of Store Credits / Loyalty Points in the above cases*
- Remove duplicate items.
- Increase an item’s quantity.
- Change your shipping address.
- Change your email address.
- Customize an item (extra fee might be applied).
- Change your size.
- Upgrade shipping (If you already have a plan and need to expedite shipping).