- /Logistic Information
LOGISTIC INFORMATION
A. Fulfillment Process
1. Processing time
An Order’s processing time depends on the item with the longest processing time. Therefore, there is a specific processing time for each item, and we share this detail on every product page. You can find it on the right, beneath the product’s title and its description.
Please note the information and create a shopping plan to ensure your item arrives on time for a specific event. We will gladly assist you in splitting your shipments, should you desire (additional fee may apply).
2. Shipping Information
We ship out orders from Monday to Friday, between 9am and 6pm (GMT+7), excluding Vietnamese public holidays.
3. Shipping Time
4. Track Your Order
5. Delivery
Delivery claims
If the courier cannot deliver your parcel within 3 attempts or 21 days from the initial date of arrival, whichever comes first, they will return it to us in Vietnam.
Import Duties & Customs
- Orders to China above USD180 might incur taxes and/or duties.
- Orders to Taiwan above USD65 might incur taxes and/or duties.
- Orders to the Philippines above USD120 might incur taxes and/or duties.
6. Return
Transit Hub
Fulfillment Center
Return Instruction
- Sign-in into your account and under “Order History”, select the order number containing the item(s) you would like to return by clicking “View Order”.
- Click on the “Request order return” button and choose the reason for return. If you would like to exchange any item, please make a return, and place a new order or purchase.
- Choose item(s) that you would like to return and state your reason for return. Add a comment / images if you would need to specify your request.
- Select a resolution for your return, please make sure that it is eligible and in accordance with our return policy.
- Select the available shipping method.
- Review and Submit your Return Request
- Pack the item(s) you wish to return/exchange in its original packaging.
- Follow our Return Instruction and send your Returning Item(s) to our designated address in
- Please provide us with the tracking number within the next 3 days to ensure your return. It will aid our staff in following your package more closely. Otherwise, your request might be held OR canceled.
- Once we receive the Returned Item(s) at our Fulfillment Center, our quality assurance team will inspect the Returned Item(s) and confirm that it fits our Return Policy.
- If your return is eligible in accordance with our Return Policy, we will proceed with your Refund